Payless Continues to Focus on Customers, Announces Realignment of Organizational Structure – Markets Insider

TOPEKA, Kan., Jan. 27, 2018 /PRNewswire/ — In an effort to continue its emphasis on “serving the customer,” today Payless ShoeSource (“Payless” or “the Company”) announced that as part of its ongoing transformation, it has taken steps to realign its North America retail organizational structure.  Specifically, Payless is increasing the number of North America associates who work closer to the store level while reducing layers between its corporate headquarters and retail stores.  The primary objective of this realignment is to drive results through coaching, mentoring, and developing a strong team of group leaders who will in turn lead the majority of Payless’ store teams.  Additionally, the realignment will continue Payless’ ongoing efforts to modernize its approach to serving its customers in a continuously changing retail environment.

Martin R. Wade, III, Interim Chief Executive Officer and Chairman of Payless, who is part of the leadership team at Payless that has re-dedicated the company to serving its customer and positioning Payless for success, said in a statement today, “In the fall and early winter, we began a process of putting the emphasis of our business back where it should be – on our customers, our lifeline.  This week we took another step forward in that effort, by increasing the number of associates and group leaders who are closest to our customers.  We look forward to continuing the initiatives we began in the fall and will continue to press forward in the coming months to ensure Payless retains its position as a strong iconic brand that earns our customers’ loyalty by providing great, quality styles for the whole family at an exceptional value.”

About Payless

Payless ShoeSource is the number one specialty footwear retailer in the U.S. and one of the largest in the world, offering a wide range of shoes and accessory items at affordable prices for every member of the family. The company’s mission is simple: Become the Go To, Get More, Pay Less shoe store for our customers.

Payless’ seasonal collection includes shoes for almost every need like dress, casual, and athletic styles as well as specialty footwear such as dance shoes, sport cleats, water socks, and slip-resistant footwear. Payless stores feature hard-to-find sizes for women with a significant portion of the seasonal assortment offered in sizes 11, 12, and 13, and wide widths. The children’s line also includes a range of styles in wide widths, as well as half-sizes and extended sizes up to youth size 6 (equivalent to women’s size 8 and men’s size 6). Payless also carries an array of seasonal accessories such as socks, handbags, scarves, hats, jewelry, and hair items to help everyone complete their looks.

Brands are always important to shoppers and Payless has a strong portfolio featuring popular and authentic athletic brand Champion®, American Eagle™ by Payless®, designer label Christian Siriano for Payless, heritage skate brand Airwalk®, KangaROOS®, American classic Dexter®, and the youthful edgy fashion brand, Brash™. The children’s collection features one of the broadest and most powerful assortments in the marketplace, including a range of fun character shoes kids love to wear.

Payless serves millions of consumers through its powerful global network of stores in all 50 U.S. states, as well as Puerto Rico, Guam, Saipan, the U.S. Virgin Islands, Canada, Central America, the Caribbean, and South America. The company also has an expanding presence in the Eastern Hemisphere through franchising arrangements. Payless operates an online store and has approximately 3,600 brick-and-mortar stores in more than 40 countries.

Payless was founded in 1956, in Topeka, Kan. on a revolutionary idea – selling quality shoes at affordable prices in a self-select environment. Sixty years later, Payless continues the self-select model combined with leading customer service to provide a fun and engaging shopping experience for its customers.

Meghan Spreer

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